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Opinion Pieces

Comms-care is committed to keeping you up to date with the latest topics in the IT industry and to ensure that we continually improve our services to our customers in an ever changing environment. 

Comms-care's Board of Directors voice their opinions on various topics below.

The importance of ISO in delivering customer service

ISO Management System thumbnail

Carol Sparkes, Compliance Manager at Comms-care discusses how ISO Management System Standards form a set of globally recognised principles that help companies inject quality into the heart of their operations.

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Tech Trends 2013

Tech Brief 2013 web

Darren Briscoe, Technical Director at Comms-care discusses how managed services pricing models and the public vs private cloud debate can affect businesses large and small.

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Public cloud security in the post-PRISM era

PRISM thumbnail

Richard Eglon, Marketing Director at Comms-care discusses the security issues surrounding the storage of personal data on cloud.

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Innovation is futile unless the customer comes first

CNA winner

Richard Eglon, Marketing Director at Comms-care discusses the opportunities for companies who take a positive approach to change.

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Personalise your customers' experience to differentiate your company from bigger brands

Richard Eglon, Marketing Director at Comms-care explores the brand values that gain loyalty and questions whether large organisations will ever have that personal touch.  

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Open All Hours at Your Convenience

Ben Davies - Open All Hours ArticleThe 24-hour society is overloading IT infrastructure, but resellers can turn a headache into a range of opportunities, claims Ben Davies, Managing Director of Comms-care.

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The Channel needs to collaborate in order to succeed

Collaboration Article_ccv1Richard Eglon, Marketing Director, explains why organisations are collaborating to develop bundled IT infrastructure solutions.

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Expand your IT services through strategic outsourcing partnerships

Comms-care Expand IT Services Article

As resellers look to make their operations leaner in order to remain competitive in a very challenging and turbulent climate, there has been a dramatic increase in demand from the reseller community to outsource a large proportion of their IT service capability.

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Collaboration will enable cloud opportunities for the channel

Comms-care Virtual Data Centre Article

Marketing Director, Richard Eglon discusses how to ensure resellers, distributors and vendors don't get left in the slow lane when it comes to Cloud Computing.

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Support firm bolsters base

Comms-care Support article

A sharpened focus on data centres will catalyse a new level of expansion for Comms-care. Managing Director, Ben Davies explores new opportunities for the company.

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Expand your IT services through strategic outsourcing partnerships

Third Party articleTo remain competitive resellers are increasingly looking to outsource a large proportion of their IT service capability to reliable IT support service providers.

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How resellers are looking to outsource their professional services capability to third party support firms

professionalservices_jun11The role of third party support companies has become far more strategic over the last 12 months, moving away from traditional stock in trade support functions towards customer collaboration and professional services.

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