Organisations face the ever-present challenge of keeping their IT infrastructure running at optimal levels of performance, while managing rising costs to achieve this goal. Add to that the evolution of technologies that need to be implemented and maintained to remain competitive and it all means that adopting a go-it-alone in-house strategy carries significant risk.

As a result, businesses are increasingly looking for outside support in the form of managed services to help monitor, manage and optimise their IT infrastructure, freeing up valuable internal IT resources to focus on strategic IT projects. Due to the pace of technology change, some resellers might not have the appropriate skills to support their customers’ solutions.