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Comms-care support resellers in response to collapse of vendor partnership
Comms-care, leading channel IT support services company is offering support to resellers looking to bring their HP and Cisco© support under one roof after the vendors recent decision to start competing with each other across a number of product ranges.
With Cisco’s recent move into the server marketplace with their Cisco© Unified Computing System (UCS) product range and HP’s recent acquisition of 3com broadening their offering into the networking arena means these long term sales partners have now been placed in direct competition with each other.
In response to these recent events and as part of their ongoing IT support services to the channel, Comms-care is providing resellers with an alternative support solution that promises easy migration, continued levels of support along with some additional added features such as improved SLA’s, reduced administration time and lower costs in many cases.
Darren Briscoe, Technical Director at Comms-care explains “For resellers concerned about where to go for support having previously used HP for their Cisco© and HP estate then don't worry as there are other options available. By choosing an accredited multi-vendor support partner like Comms-care you still get the same service under one roof with the migration from one supplier to another being straight forward as we are doing this process with a number of contracts day in day out.
Resellers who have strong links with HP but have less contact with Cisco© will find comfort in partnering with a Cisco© Gold Partner such as Comms-care who also has extensive support expertise across the whole HP product range.
Briscoe then goes on to say “Partnering with a ‘channel only’ support company such as Comms-care guarantees that resellers have all the relevant skills and accreditations with the backing of a trusted support firm who have proven excellence in IT service management including ISO 20000.”