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Comms-care BYOD survey results show security fears causing barrier for adoption

Comms-care, the leading strategic support partner to the IT channel community, has found a growing number of companies are planning to outsource the maintenance of BYOD programmes to improve security measures through a survey sent to 20,000 people in the IT channel.

Comms-care recently conducted a survey asking 20,000 Resellers, Distributors, Vendors, System Integrators and VARs, whose customers operate in multiple vertical markets, to find out end-user’s behaviours and attitudes towards BYOD adoption. From those who completed the survey Comms-care reveals that 40 per cent of end-user customers who currently haven’t deployed a BYOD policy are planning to in the next 3 months.  

Comms-care’s survey also reveals that 21 per cent of respondent’s customers currently outsource most of their IT services, while 9 per cent outsource everything.  Thirty-five per cent of respondents believe the number of customers choosing to outsource IT services has grown steadily over the past three years.  

Darren Briscoe, Technical Director at Comms-care explains: “End-user customers are demonstrating a greater willingness to embrace a BYOD policy and employees are happy to use their own devices for work. However, security fears are still a major concern. Outsourcing the maintenance and support of BYOD can help to reduce the cost of running a BYOD programme and release companies of direct responsibility for securing devices.  As a result, a growing number of our channel partners’ end-user customers’ are choosing to avoid the hassle of BYOD maintenance by relying more on IT support providers. This provides us with an incredible opportunity to support this new trend and to help companies revolutionise how and where their employees work.”

Whilst most companies think that BYOD is a good policy to implement, 44 per cent cited security fears as the biggest barrier for adoption amongst end-users. Only 5 per cent of respondents believed their customers worried about data loss - a surprisingly low figure given the impact this could have on businesses. “Even the smallest disruption to daily activity can have a major impact.  The longer data is unavailable, the greater the chance companies will face financial losses and damaged reputations.  Securing data should therefore be the biggest concern for businesses when adopting BYOD and companies should have a plan in place to avoid problems.” adds Darren.

According to the survey results, the main reasons driving the adoption of BYOD is the need for end users to lower the cost of supporting mobile devices and to improve security measures. Twenty-nine per cent of respondents cited reduction in capital spending as the main reason for their end user customers installing BYOD in their business, while 12 per cent believed that it provides a morale boost for employees who can decide on which technology they use for work.  Eight per cent of respondents considered it a faster and more cost effective way for their customers to take advantage of new technology.

The results from the survey found that nineteen per cent of companies that already have BYOD programmes are outsourcing maintenance support, whilst 17 per cent of companies that currently don’t have a policy are planning to outsource maintenance support in the future. While the majority of companies are moving towards BYOD, respondents claimed 11 per cent of customers still have no plans to let employees use their own devices.

When asked which personal devices are most popular with BYOD amongst their customers, respondents claimed that 74 per cent of users access their customer’s wireless networks using an iPad, while 12 per cent said it was the iPhone. Only 8 per cent cited the laptop as the most commonly used personal device.

Ben Davies, Managing Director says: “Our survey concludes that BYOD is quickly gaining acceptance in the business world. Major advancements in wireless technology - notably the launch of 4G - will also make it more appealing for users to access devices more often. The speed of 4G makes it easier to log on anywhere and anytime, creating a real opportunity for many employees to work remotely. This flexibility will appeal to most workers and will ultimately put pressure on businesses to hasten adoption of BYOD and find a solution to reduce the risk of losing data from personal devices.”

To view the results from the survey, please visit our BYOD page to request the full report.