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Comms-care awarded 4.5m IT support contract for BBC

Comms-care, leading provider of channel only IT support services is proud to announce that a recent joint venture with long term partner ADA Networks has resulted in being awarded preferred supplier status with The British Broadcasting Corporation (BBC). 

The contract, which is for the supply of support services for Broadcast Hardware and Operating Systems, is anticipated to be worth in the region of £4.5M over the next 3 years.

In September 2010 the BBC issued a contract notice on the European Journal, and following an initial pre-qualification process Comms-care and their channel partner ADA Networks were shortlisted for the final tender process.  The key objectives of the BBC in undertaking this process were:

• To secure best value for money across the organisation in the procurement of support services for the systems specified

• To ensure that the service provider could deliver SLAs that would enable the BBC to meet and exceed operating guidelines for the system specified

• To develop a framework that would be flexible enough to meet the continually evolving demands of the organisation

Comms-care’s response to the tender was collaboration between themselves and ADA Networks that delivered guaranteed fix SLAs, extensive spares holding facilities, ISO 27001 and ISO 20000 service operations and a large infrastructure of experienced nationwide network support engineers.  What differentiated Comms-care from other support firms was the fact that they are the only IT support organisation in their market who have applied the fundamentals of ISO 27001 (IT security management) across their entire business and not just a number of individual support contracts.

On confirmation of the contract Ashley Snelling, Managing Director for ADA Networks highlighted the importance of their long standing relationship with Comms-care “Our strong partnership with Comms-care is something that was recognised by the BBC during a stringent tendering process. 

They could see the added value a support specialist such as Comms-care could bring to this strategic partnership by increasing operational efficiency through the implementation of very responsive and robust SLAs.”

Comms-care’s Managing Director, Ben Davies commented “By partnering with a support specialist such as Comms-care, ADA Networks has been able to provide the BBC with a very comprehensive and competitive proposition.  There were some major, highly respectable incumbents pitching for the same contract so it was very important that the partnership focussed on the exact needs of the BBC.  We were very transparent throughout the process and have outlined in the contract numerous ways in which we can deliver best value for money, increased availability SLAs, whilst being flexible enough to respond to the ever growing demands of a media colossus like the BBC.”   

Following a series of post-tender interviews and rigorous due diligence exercises conducted by the BBC, Comms-care, in partnership with ADA Networks, were finally awarded the contract in April 2011.  All contractual matters were concluded in June 2011 and the contract commenced on 1st July 2011.  The contract will ensure increased availability during live events across sport, news and public affairs, which is of paramount importance in a 24/7 broadcasting environment.  It will also provide cover across all the provisional sectors of the BBC such as radio stations and specialist broadcast facilities from one end of the country to the other, incorporating Media City in Salford Quays, Manchester. 

Davies then goes on to say “Being awarded this contract illustrates how end users’ needs are shaping the way the Channel has to react in order to succeed.  The more rigid, less responsive support organisations that use reputations from a bygone era to try and win business are going to lose ground to those who are at the forefront of service delivery with a strategy of positioning the customer at the core of their business, both today and in the future.”