As we’ve explored in our previous blog posts, Microsoft Teams is a real opportunity for channel partners.
We’ve discussed how the modern workplace is changing and why Microsoft Teams is taking centre stage, as well as the key benefits of Teams and the vast menu of value-add services that channel partners can wrap around the Teams offering.
Now on to the next step: how to identify sales opportunities and make your sale relevant.
Let’s take a look at some of the business challenges that Microsoft Teams addresses and relate these to some of the conversations you may be having with your customers.
Challenge 1: We want our employees to be able to work effectively together from anywhere
With the rise of remote working, there is an increasing need for effective collaboration from any device, anywhere. This is also crucial for businesses in multiple locations with geographically dispersed teams, who can’t easily have regular face-to-face meetings which can result in communication barriers and hinder productivity.
Microsoft Teams brings everything into a single, shared workspace where users can chat, meet, create and make decisions as a team from anywhere. Team members can store their work in a single location which can be securely accessed by anyone in the organisation and its live editing functionality enables multiple users to edit documents together in real-time. This enhances mobility and empowers teams to work together from any location.
Challenge 2: We want to replace our ageing telephony systems
If your customer has an old, outdated traditional phone system, it will inevitably need refreshing and is likely to need significant investment to purchase all the on-site equipment required.
Microsoft Teams Communicate is a cost-effective voice solution; it provides a 100% cloud-based PBX system, removing hardware dependencies and is accessible from any location or device. Plus, its subscription model enables organisations to operationalise the cost of the solution and split it into equal monthly payments across the year.
Challenge 3: Our organisation uses Skype for Business Online and I’ve heard it’s going end of life?
Skype for Business has been one of the most widely used communication tools across the globe, but Microsoft made a significant announcement last year: Skype for Business Online will be retired in July 2021. Microsoft Teams has taken centre stage for intelligent communication and modern collaboration, and all Microsoft investments and feature enhancements will be in the Teams product.
The on-premises Skype for Business solution will continue to work, but development will cease, and Microsoft support will no longer be available if there are issues. Skype for Business Online users need to plan their migration to Microsoft Teams before the deadline to avoid critical communication issues.
Challenge 4: Are we maximising our investment in Office 365?
There’s no doubt that many of your customers will already have Office 365 licenses in place. This means that they will have Microsoft Teams functionality already available, even if they aren’t using the application. At the same time, they might be paying for other communication solutions from multiple vendors that are used in different ways across business departments. In the current global climate, an application like Microsoft Teams could be pivotal in helping employees to stay connected and productive wherever they are working from. As a trusted technology partner, you can help to maximise your customers’ Microsoft investment and roll out a single voice solution across their entire business and deliver critical capabilities.
For further information, download our infographic and learn the key benefits of Microsoft Teams and how Comms-care can support you to deliver end-to-end customer solutions. Comms-care is a Microsoft Gold Partner with twelve gold competencies as well as being a FastTrack Ready Partner placing it as the most highly Microsoft-accredited channel-only service provider in the UK.