Over the last decade technology has had a remarkable impact on changing the way employees work, taking productivity to new levels. It’s been a key enabler in the increasing levels of remote working and today employees want to work more flexibly from any location, on any device, securely, without visible boundaries or controls, yet still be able to interact and work collaboratively with colleagues. Many businesses have already ditched the idea of having staff in one physical place. In fact, over 4.3 million workers in the UK now work remotely at least half the time and this number is increasing year on year.
So, what does this mean for the Modern Workplace? Businesses need to adapt and embrace modern communication tools that give greater user experience yet support the demand for flexibility and mobility.
Microsoft Teams is the new normal
Rewind two years and Skype for Business was one of the most widely used communication and collaboration tools, with 44% of businesses across North America and Europe using the service. But Microsoft made a significant announcement last year: Skype for Business Online will be retired in July 2021. Microsoft Teams has now taken centre stage for intelligent communication and modern collaboration, and all Microsoft investments and feature enhancements will be in the Teams product.
Microsoft Teams is the hub for all communication needs and brings together voice, video, meetings, instant messaging and document sharing in a single interface. This, of course, is not just valuable for remote-based employees but for any business with multiple locations which requires collaboration and teamwork between them.
Being in the cloud, it is accessible to anyone with internet connection and provides a cost-effective solution to the many businesses that have outgrown legacy telephony systems and face expensive upgrade costs. Teams provides a 100% cloud-based PBX system, removing hardware dependencies. Plus, it’s accessible from any location or device.
The revenue potential for partners
One of the key advantages of Teams for partners is the ubiquity of O365 among businesses of all sizes. Teams is included in Microsoft’s O365 bundle and Microsoft recently reported the service already has 20m daily users. Sounds impressive, right? But that only represents 10% of more than 200m of 0365 commercial users, leaving a huge segment of the market untouched.
It’s clear that Teams is a key growth opportunity for partners with millions of organisations looking for support and guidance to successfully migrate from SfB to Teams, as well as those looking to leverage existing O365 licensing.
Comms-care can work with you and your customer to implement Microsoft Teams Communicate from consultation to full deployment, depending on your in-house capability and the customer need. Get in touch for more information about how we can support you to deliver a comprehensive end-to-end solution.