Today, employees are being given the flexibility to work from anywhere. Businesses are increasingly turning to solutions that support and empower their teams, equipping them with the tools they need to work seamlessly together – whether in the same office or across the globe. That’s why Microsoft Teams, the modern communications and collaboration hub, is gaining huge momentum.

So, let’s look at the opportunity it represents for channel partners.

Add value to customer relationships

There is a vast menu of value-add services, both one-off and ongoing, that can be wrapped around the Microsoft Teams offering to strengthen your relationship with your customers and drive new revenue opportunities.

Teams is one of the leading solutions for intelligent communication and modern collaboration with Microsoft dominating the market and adoption will continue to soar as the modern workplace evolves and organisations digitally transform their businesses. And so, offering a comprehensive Microsoft Teams solution and supporting stages across the whole lifecycle can help to deepen relationships with customers.

Teams is comprehensive, so the planning stage is one where channel partners can add real value to customers. Both, new deployments and migrations from Skype for Business Online require careful planning and customers need a trusted partner to turn to for guidance, opening consulting and advisory opportunities.

There is also huge untapped opportunity with customers who already have Microsoft 365 licensing in place. You can help them to leverage additional functionality within their existing tenant with Teams and make the most the most of their investment.

Increase customer retention

Another revenue avenue for partners to branch into is training and adoption, this is central to getting Teams productively embedded in their customers’ organisations. This will be a key stage in the customer journey to a successful solution, as well as provide greater revenue per customer.

Partners that can provide managed services within their offering will add value and set themselves apart in the marketplace. It will enable customers to leverage the benefits of the solution without complexity and ensure continued success. In turn, these services increase recurring revenues and provide higher margins for partners.

Comms-care strives to enable partners to grow and access new opportunities. We can support you with the Teams opportunity as a single partner to deliver end-to-end solutions from acquisition of hardware and licensing to design, deployment, adoption and managed support.

Comms-care can work with you and your customer to implement Microsoft Teams Communicate from consultation to full deployment, depending on your in-house capability and the customer need.

Get in touch for more information about how we can support you to deliver a comprehensive end-to-end solution.