ISO 9001 – Quality Management
The ISO 9001 standard provides guidance to ensure we consistently meet and exceed our customer requirements. It’s based on a number of quality management principles, including a strong customer focus to ensure the smooth transition and ongoing service provision of new and existing business and services.
ISO 14001 – Environmental Management
The ISO 14001 standard provides a framework for Comms-care to continually improve its environmental management system.
ISO 20000 – IT Service Management
The ISO 20000 standard provides a set of standardised requirements for an IT service management system. This certification is particularly significant to our partners as it incorporates an integrated set of management processes for the effective delivery of IT services.
ISO 22301 – Business Continuity
The ISO 22301 standard provides a framework to protect companies from risks which can occur during major incidents or disruptions. It ensures that effective processes and a recovery plan are in place should such eventualities occur.
ISO 27001 – Information Security Management
The ISO 27001-led controls are implemented and managed across Comms-care’s entire business, lifecycle of services and where required, into customer environments. The ISO 27001 standard covers the management of privacy, confidentiality and IT security issues.
ITIL (IT Infrastructure Library)
ITIL is the most widely accepted approach to IT service management in the world. ITIL provides a cohesive set of best practice, drawn from the public and private sectors internationally. To ensure that we provide the best service proposition to all of our channel partners, members of our service delivery team are ITIL qualified with the majority being V3 certified; the highest available qualification.
The SafeContractor scheme has more than 300 clients, with almost a third in the FTSE100 and over 27,000 members. Comms-care has been given recognition for its excellent standards in health and safety management, giving partners that extra confidence that the service they receive will be only the highest.
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