Managed Services

Always watching. Always ready.

24x7x365 – We run the operations, you keep the relationship

Comms-care delivers tiered, ITIL-aligned Managed Services so partners can offer 24x7x365 operations, observability and SLA-backed support without building an operations team.

We offer several service tiers to meet varying business needs. Managed Advanced provides fully managed services, delivering end-to-end oversight and optimisation. Managed Essentials offers essential management features enhanced with intelligent, co-managed options for shared operational control. Observability focuses on remote monitoring, ensuring continuous visibility into system performance. Finally, Support delivers 24x7x365 reactive assistance, ensuring prompt issue resolution at any time.

Why C-c

Why partners choose Comms-care

Offer 24x7x365 operations
and B2B service desk
without hiring ops staff

Extend customer lifecycles
and secure follow-on
upgrade projects

Multi-vendor/multi
-technology coverage via
a single managed engagement

Maintain first-line customer
relationship while we
operate and escalate

How We Can Support Partners with Managed Services

By working with Comms-care, you can improve your core offering to end user customers. We provide managed services that combine the best people, processes and tools, lending technical expertise across all the myriad technologies your customers’ infrastructures contain.

Packaged Specialised Services

To make managed services easier for resellers to sell Comms-care offers a range of packaged specialised services which are designed to support specific technology solutions and can be purchased either as part of a holistic managed service offering or used to easily augment a reseller’s own offering. These services are packaged around fixed sets of features and components that match the requirements of the vast majority of customers allowing the reseller to bundle a managed SKU with the sale of a solution.

Where a reseller requires a more customised solution then the Specialised service can be used as the foundation for a customised service description, delivering a service based on the customer’s solution and requirements.

With Comms-care’s managed services, you can relax knowing that the support and management of your customers’ IT environments is in the best hands.

Talk to One of Our Specialists

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