Hardware Maintenance

Hardware Fails? We’ve Got You Covered.

When hardware fails, speed matters

Comms-care delivers 24x7x365 multi-vendor technical support and field-based hardware maintenance – so your customers can return to business fast.

The key benefits:

Global coverage with regional spare hubs
24x7x365 availability and SLA-backed response options
Multi-vendor, multi-technology support via a single team
Support for in-life and end-of-service/legacy hardware
Strategically located spares to meet SLA targets
Vendor escalation routes on supported products

Value to Partner

Value to partners

Add annuity revenue
streams with
maintenance contracts

Provide field ops &
spares without building
local teams

Protect customer
relationships — support
legacy kit and avoid churn

Value to customers

Faster recovery and
reduced downtime with
device failure

Engineers and spares
staged to deliver
predictable MTTR

Choice of SLAs to
meet business
continuity needs

Vendor Supported & EOL Systems Maintenance

We deliver maintenance services for both in-life vendor supported systems and systems that are now end-of-life (EOL) and unsupported by the vendor.

This ensures users can continue to operate their infrastructure for an extended period without being controlled by vendors’ refresh cycles and provides the opportunity to gain additional ROI on existing investments.

Our dedicated technical teams are available on demand 24/7/365 to help your customers get back up and running.

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