A value add service which helps partners to bridge the gap to a great customer experience; supporting them to ensure end users are realising desired business outcomes and maximising their investment in Cisco technologies.
The Enable | Cisco service addresses the risks, for both an end user and a reseller, inherent with an incomplete or unﬁnished installation, by identifying any internal issues or barriers and enabling the technology adoption process.
Experienced Customer Success Managers lead engagements using approved methodologies and best practices.
Business outcomes document – an overarching plan detailing how the solution should be implemented within the end user’s environment to address their speciﬁc requirements and challenges
Clear documentation of stakeholders and their speciﬁc challenges – to ensure focus and commitment to project success
Adoption plan – best practice checkpoints to providing a roadmap for the project; which may include workshops, training and/or implementation phases
Education of stakeholders – manage the change process and ensure they become supporters of the solution which drives adoption in their areas
Keep up-to-date with emerging technology trends and Comms-care updates