Enable | Cisco – Comms-care

In this era of digital transformation, businesses are no longer seeking point solutions to solve isolated problems but demand deﬁned business outcomes from their investments in integrated technology solutions.

All too often during implementation, eﬀective adoption of the full technology suite is not prioritised leaving some elements at best under-utilised or at worst left unimplemented; leading to signiﬁcant customer dissatisfaction and perceived lack of value.

What is Enable | Cisco?

A value add service which helps partners to bridge the gap to a great customer experience; supporting them to ensure end users are realising desired business outcomes and maximising their investment in Cisco technologies.

Why Enable | Cisco?

The Enable | Cisco service addresses the risks, for both an end user and a reseller, inherent with an incomplete or unﬁnished installation, by identifying any internal issues or barriers and enabling the technology adoption process.

Experienced Customer Success Managers lead engagements using approved methodologies and best practices.

Service deliverables include:

Business outcomes document – an overarching plan detailing how the solution should be implemented within the end user’s environment to address their speciﬁc requirements and challenges

Clear documentation of stakeholders and their speciﬁc challenges – to ensure focus and commitment to project success

Adoption plan – best practice checkpoints to providing a roadmap for the project; which may include workshops, training and/or implementation phases

Education of stakeholders – manage the change process and ensure they become supporters of the solution which drives adoption in their areas

Benefits to partners

Aid customer retention – ensure a great customer experience & build long-term relationships
Drive recurring annuity business – renewal becomes automatic resulting in predictable revenue streams
Win more business – understand what a customer wants to achieve & deliver associated Professional Services
Drive end user consumption – in line with Cisco’s focus as a software vendor
Earn rebate – opportunity for additional income stream from successful projects

Benefits to end users

Increase speed to adopt new capabilities – accelerate success
Use technology to drive operational eﬃciency
Maximise ROI – use all solution features
Leverage external expertise – to give clarity around business drivers
Improved workplace morale – as technology eﬀectively enables business processes
Peace of mind – that technology investments will deliver desired business outcomes

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Enable | Cisco

Help your customers to achieve business outcomes and accelerate success from solutions.

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