Cisco Unified Communications

Cisco Unified Communications uses the network as a platform for collaboration. Applications can be flexibly deployed onsite, on-demand, and in blended deployment models. Inter and Intra company collaboration is facilitated using with a wide array of market-leading solutions:
  • Conferencing: Give your workforce compelling, productive, and cost-effective conferencing experiences with high quality voice, video, and web conferencing
  • Customer Care: Get closer to customers, while increasing satisfaction, and loyalty. Proactively connect people with the information, expertise, and support they need
  • IP Communications: Enhance workforce productivity by extending consistent communications services to employees in all workspaces using a full suite of IP communications solutions and endpoints
  • Messaging: Communicate effectively, and with a high level of security, within and between companies. View real-time presence information and communicate using email, instant messaging, and voice mail
  • Mobile Applications: Increase mobile employee productivity and responsiveness to customers while controlling mobile costs by making mobile devices extensions of the enterprise network

Cisco Unified Communications Manager 8.6 is an enterprise-class IP communications processing system for up to 40,000 users, extensible to 80,000 users by way of a megacluster.

With a single unified communications/call control platform, Cisco Unified Communications Manager does for video what Cisco has done for voice. The end result is increased participation by everyone on a video call. It also provides advanced capabilities, such as mobility, presence, preference, and full-featured conferencing services.

Cisco Unified Communications Manager 8.6 has several exciting additions:
  • Increased video accessibility: Get native support for Cisco TelePresence EX60, EX90, C20, C40, C60, and C90 endpoints
  • Simplified mobile access: Use one client for voice-over-IP (VoIP) and cellular for a consistent user experience across networks
  • Greater deployment flexibility: Cisco Hosted Collaboration Solution (HCS) and expanded server options give you more choices
Within Cisco HCS, Cisco Unified Communications Manager 8.6 improves integration with the service provider's IP Multimedia Subsystem (IMS). This enhances interactions between mobile networks and the enterprise voice network (fixed mobile convergence).

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