Cisco CSPP Services

Comms-care Collaborative Cisco Support

As a Cisco Gold Partner and market leader in the provision of channel IT network and server support, Comms-care has successfully delivered Cisco services for a number of years to trusted channel partners across the UK and Ireland.

Working in partnership with Cisco through the Cisco Services Partner Program (CSPP), Comms-care is able to deliver all of the support options available through Cisco branded services such as Cisco SMARTnet alongside our Collaborative Cisco support to deliver a feature rich support proposition.

Collaborative Cisco Support from Comms-care

By partnering with a Cisco Gold partner such as Comms-care, channel partners can benefit from a vast pool of Cisco specialists ranging from CCNA qualified up to CCIE technology specialists who have expertise in areas such as Security, Wireless, Routing & Switching, UCS, Data Centre, Unified Communications and Voice.

Comms-care’s Collaborative Cisco support offers channel partners all of the Cisco SMARTnet options they have received direct with Cisco as well as support cover tailored to the specific requirements of their end-user customers, all underpinned by Cisco’s software services.

Comms-care’s Break/Fix Enhanced Services

Channel partners have privileged access to enhanced Cisco support services with Comms-care. Comms-care’s break/fix enhanced options include specialist services such as monitoring, management and installation/implementation including routing & switching, security, wireless, datacentre, Flexpod and presales support.

Comms-care Cisco Support provides channel partners with access to the below:

  • Bespoke SLA
  • Guaranteed fix options
  • Break/fix options plus enhanced services
  • End of life support across a broad range of legacy equipment and additional life support
  • Monthly service reporting
  • Lower overall maintenance costs
  • On-going updates and upgrades
  • Additional discounts over standard CSPP offering
  • 24/7 Cisco TAC access
  • online resources
  • Operating system software and support
  • Smart services diagnostics and alerts
  • Onsite engineers

Your complete Cisco Partner

Where Comms-care really can differentiate itself as a unique CSPP partner is by providing a ‘Guaranteed fix’ support contract through its onsite Cisco certified field engineers to install replacement parts at your customer’s location. Through this onsite service option, a field engineer implements Cisco technology expertise and practices to help ensure that your customers’ network operates at the highest levels.

What also makes Comms-care unique as a CSPP partner is the way in which it has incorporated any future rebates into their up-front costs, meaning partners benefit from the best possible price immediately, and don’t have to manage complex contractual information to work out post-contract rebates.

Comms-care understands that many network infrastructures have a number of vendors’ products connected to them. As a multi-vendor service provider, Comms-care is able to add these products to a Cisco estate under a single SLA contract, ensuring the efficient operation of your customers’ networks.

By utilising Comms-care’s in depth technical knowledge and Cisco expertise, channel partners are safe in the knowledge that they are in safe hands when it comes to supporting their end user customers. Comms-care’s ‘Channel-only’ approach means it becomes an extension of a channel partners support team where the partner retains the end-user customer relationship but Comms-care ensures service excellence is delivered.

View more Cisco support services from Comms-care

Contact us today to arrange for one of our representatives to discuss your IT Support requirements in more detail.

Telephone: +44 (0) 870 2644303