IMPORTANT UPDATE – AS OF 04th November 2021

Comms-care continues to monitor the ongoing situation regarding the COVID-19 pandemic closely, with the health and wellbeing of our employees, resellers, vendors and their customers remaining our foremost priority.

We would like to reassure you that Comms-care’s focus remains on providing a customer-centric approach whilst maintaining the health and wellbeing of our employees, resellers, vendors and their customers.

Our field-based teams are still working as they have been throughout the pandemic and continue to follow government guidelines relevant to each region of the UK. Our back-office teams are fully operational and working effectively from HQ and home.

Please continue to use all your usual channels of communication to Comms-care.

Where a field-based technician is despatched, we continue to need to ensure the following conditions:

  1. Upon arrival at site, we require the customer to sign in/out our technician, to reduce the touchpoints in using a pen or touch screen
  2. Specific on-site health and safety controls such as hand sanitisation stations should be made clear to our technician
  3. Any specific site requirements relating to the wellbeing of individuals amid COVID-19 should be made clear to our technician attending site
  4. The sign off process will be completed by observing social distancing procedures

On the 11th November 2021, regulation will come into force which require anyone entering a Care Home setting for business purposes to prove they have had two doses of a Medicines and Healthcare products Regulatory Authority (MHRA) approved COVID-19 vaccine or provide evidence of exemption.

To support these regulations Comms-care has implemented the following process:

  • Tracking of vaccination or exemption status based on the operational guidance from the Department of Health and Social Care
  • Ongoing monitoring of available resource coverage for contracted services. Where specific resource concerns are identified, Comms-care will contact Partners affected to agree alternative coverage levels or working practices

Comms-care will:

  • Where a partner notified us, at point of request that a site is a care home, Comms-care shall allocate a suitable vaccinated or exempt resource to deliver any onsite portion of the service
  • Make reasonable endeavours to deliver the service to meet the contracted SLA, where this isn’t possible Comms-care will offer alternative methods to support a return to service, including Advanced Replacement &/or remote support

In addition, Comms-care will also:

  • Supply all our field personnel with a range of protective equipment including hand sanitiser and nitrile gloves and ensure they carry out appropriate sanitation before arriving, whilst on and when leaving site
  • Encourage face coverings to be worn by our technicians to ensure compliance with regional government guidelines &/or site controls
  • Encourage our technicians/consultants not to use public transport to attend site
  • Ensure our technicians/consultants are aware of the conditions requiring self-isolation
  • Deliver repeated, sustained and consistent messaging to all employees regarding the importance of correct hand washing, maintaining social distancing, wearing face coverings where appropriate and any additional advice the UK Government may provide to reduce the spread of infection

The health and wellbeing considerations of our Partners, End-customers and employees remain our top priority, Comms-care will continue to respond to the changing support needs of our customers.

For any other specific questions not answered here please contact your Comms-care Account Manager or Service Delivery Manager.

Further updates will be posted here as and when they become necessary.


Simon Day

Services Director

Published: 04/12/2021                                                                                                       

Receive our updates

Keep up-to-date with emerging technology trends and Comms-care updates