@CommsCare meets IT skills shortages with apprenticeship scheme commsbusiness.co.uk/RSS_News_Artic… via @CommsBusiness #latestnews #apprenticeships— Comms-care (@CommsCare) February 17, 2012
@CommsCare meets IT skills shortages with apprenticeship scheme commsbusiness.co.uk/RSS_News_Artic… via @CommsBusiness #latestnews #apprenticeships
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> Increased network availability through reduced response times > Multi-vendor technical expertise: Dell, HP, IBM, Microsoft, Sun & VMware > UK and Ireland coverage > Dedicated 24/7 Service Desk > Comprehensive Spares facilities > Onsite Fix, Response and Advanced Replacement cover options > Software Telephone Advice and Guidance (TAG) service > Cost effective service excellence
Comms-care’s multi-vendor services team provides a wide range of support services that deliver real value to the end user. Comms-care provide server support across both server hardware and software environments via our 24/7 Service Desk, providing you with a single point of contact.
A wide range of flexible Service Level Agreements ensures Comms-care can customise and mould server support solutions to the business needs of your Customers. We will work closely with you to identify and prioritise the critical support requirements of your customers’ networks. From this information we can formulate the most suitable range of service levels and service solution then contain them under a single support contract, reducing their overhead and downtime whilst increasing their business productivity.
With networks demanding 24/7 availability, increased pressure from end users is being put on resellers to provide a dedicated Dell server support, expert HP server support or specialist Sun server support service without the need for an internal team of highly trained engineers.
From our Network Operations Centre we can monitor a wide range of complex networks across the UK, Ireland and mainland Europe and quickly alerts partners of potential problems before they have a significant impact on a business. Remote monitoring can save businesses from the time, inconvenience and costs of a call out.
To ensure complete ‘peace of mind’ with all our partners we adhere to industry leading quality procedures from ISO 20000 & 9001 to ITIL and Prince 2 frameworks and methodologies. This stringent approach and service excellence has resulted in Comms-care being awarded with some leading server support accreditations including Microsoft Gold Partner status.
Contact us today where one of our representatives will be on hand to deal with your enquiry in more detail.