How the correct ISO approvals can help to move your business forward

Seal of approval

Billy MacInnes explains how IT support company Comms-care has used ISO certification to help move the business forward rather than just tick a few boxes.

Just how valuable are ISO accreditations? The answer, according to Ewan Conlon, head of service delivery at Comms-care, depends on who you’re talking to.

“You can see painter and decorator vans with ISO 9000 written on them,” he points out, “but that means bugger-all in the grand scheme of things.”

For Comms-care, however, there is no doubt that ISO accreditations are important given the stress and strain the company has gone through to achieve them.

Set up in 2002, Comms-care consciously adopted a channel-only model. It now caters for over 400 channel partners, from small start-ups to multinational system integrators, providing support to more than 7,000 customers. It has Microsoft and Cisco Gold partner status and provides IT support services across the UK, Ireland and Europe.

Areas covered include maintenance, installation, managed services, service desk, Cisco support and Microsoft services. The company’s advanced technology services include voice and unified communications, security, wireless, enterprise server, server and desktop, routing and switching.

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