Outsourcing IT support services in the Irish channel
As businesses rely more and more on the availability and performance of their IT infrastructure it is critical that IT channel partners have the IT support services to fulfil this demand. Comms-care address this requirement by providing channel only IT support services throughout Ireland, UK and mainland Europe.
Finding the right support partner is fundamental to the success of any IT company. A partner that combines technical expertise across multiple platforms with an understanding of your market and customer service requirements can make a huge impact on the growth of your business.
The concept of outsourcing IT support services is already widely accepted in Ireland. A seminar organised by the Telecommunications and Internet Federation (TIF) earlier this year heard that more than 80 per cent of Irish businesses were using one or more outsourced or managed services. According to Tom Carson, chairman of the TIF Outsourcing Services Industry Group, the difference between leading organisations and the rest is that they are thinking strategically about outsourcing. This is particularly relevant to companies dealing with the rising costs and complexity of maintaining in house IT support resources.
“It is possible for resellers to maintain in-house field support staff, who need to be trained in the latest technology, kept up to date with product developments and made available around the clock.”
Darragh Richardson
Country Manager, Telindus Ireland
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