Professional services drive demand for outsourcing

The role of third party support companies has become far more strategic over the last 12 months, moving away from traditional stock in trade support functions towards customer collaboration and professional services.

Professional Services Drive Demand For Outsourcing

The role of third party support companies has become far more strategic over the last 12 months, moving away from traditional stock in trade support functions towards customer collaboration and professional services.

Outsourcing has long been a difficult proposition for companies trying to make cost savings and increase efficiencies, and never more so than in the current economic turbulence.

“With shrinking budgets and revenue streams under threat many organisations are faced with making difficult decisions about the future structure of IT support services and staffing,” stated Darren Briscoe, Technical Director, Comms-care.

“Outsourcing is now vital to the ongoing support of end user infrastructure in order for depleted partner teams to effectively support activities within their customer environments.Where geography or lack to of technical skills is an issue, Comms-care is increasingly finding that partners are turning to third party maintenance providers to assist.”

Richard Eglon, Marketing Manager at Comms-care, noted: “In the last four years Comms-care has developed its service proposition in line with partner demand and now sees a 50:50 split between server and comms support, adopting support services across server vendors including HP, Dell, IBM and Fujitsu. Comms-care has also experienced high demand for professional services, as partners want specialist installation and consultancy skills across technologies including wireless, unified communications, security, enterprise servers and IP telephony.”

According to Darren Briscoe, Technical Director at Comms-care, Outsourcing has long been a difficult proposition for companies trying to make cost savings and increase efficiencies, and never more so than for SMEs in the current economic turbulence. “Key to Comms-care's success is delivering the consistent message that however small the requirement don’t be afraid to ask for assistance, simply expand your services by outsourcing. There are many ways we can help smaller partners with the use of SLA based vouchers schemes for emergencies, free pre-sales, design consultancy and fixed project costs whereby Comms-care carries all the risk of projects over running. The message is simple, any size partner business can benefit from outsourcing.”

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