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When a global manufacturing company approached MCI Diventi, a value added reseller (VAR) they were looking for assistance in the implementation of Cisco (WAAS) to maximise performance of their Wide Area Network (WAN). MCI had to make sure that their chosen support partner was capable of delivering Cisco WAAS support to a high standard and able to cover a wide geographic area.
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With IT resellers requiring coverage across multiple sites in the UK and Ireland it is increasingly difficult to rely on an IT support partner to get the job done to a high standard. Furthermore with budgets being squeezed across the UK the cost to invest in such a team to solely support this kind of contract would be too much to take on. The reseller in this case required over 500 sites to be managed across the UK by a channel-only support organisation.
IT resellers are continuously looking to new ways of improving service efficiency to their customers whilst reducing costs and providing an increased level of IT support. It is those resellers who tune into the business requirements of their customers and provide long term commercial benefits who will continue to prosper in very challenging market conditions.
As the financial sector continues to look at new ways to reduce costs across their businesses, IT departments are constantly left with a balancing act between cost savings and security. Network security is paramount in any financial institution and therefore these organisations meticulously evaluate their options when it comes to updating their IT infrastructure.
With annual revenue of $5 billion, SunGard is a global leader in software and processing solutions for the public sector, financial services and higher education. SunGard also helps information-dependent enterprises of all types to ensure the continuity of their business. SunGard serves more than 25,000 Customers in more than 50 countries, including the world's 50 largest financial services companies.
Established in 1988, Vanco is the leading global Virtual Network Operator (VNO). With solutions available in 230 countries and territories, Vanco is selected by the world's largest organisation to provide strategic network solutions. Some of Vanco's customers include Accor, Avis Europe, Virgin Retail, Ford Motor Company, Pilkington, RMC Group and Smith & Nephew.
Orange Information Systems (IS) has over 17 years of experience in supplying corporate organisations with IT equipment and related services such as support, procurement and managed services whilst maintaining the highest standards throughout the UK. Through relationships with the industry's leading manufacturers OrangeIS are able to provide an extremely high level of pre and post level support that differentiates them from their competitors.
SunGard has been providing Gloucestershire County Council (GCC) with an extensive IT Facilities Management Service since 2002 and was recently awarded a further 5 year contract following a comprehensive and competitive tender. The contract includes the full management of their Data Centre, housing approximately 150 servers.