By providing comprehensive proactive services across all network environments, Premium service enables IT providers to deliver flexible, resilient IT business solutions to meet their customers’ ever-changing demands. Premium incorporates all services from both Lite and Essential alongside a number of management and reporting services, giving IT providers a clear competitive market advantage.
What is included in Premium Managed Services?
- Summary Reporting
- Monitoring and Alerting
- Inclusive RU Budget / Device
- Reactive Incident
- Full SDA Reporting
- Ad-hoc Reporting
- Proactive Incident
- Problem Management
- Change Management
Benefits of the Premium Managed Services
Comms-care Premium service users benefit from regular admin reviews and maintenance, as well as routine system reviews by 3rd line engineers in order to proactively isolate and solve any arising issues. Sometimes not all reporting requirements fall into the regular full service delivery report schedule, which is why Premium includes the additional Ad-hoc Reporting service.
View more on Comms-care's managed service packages: