Comms-care offers an Essential package of managed services which is the middle strand of the three available; the Essential option provides an enhanced reactive service by working hand in hand with break/fix. The Essential range is a compilation of the Lite package with some advantageous additions.
What is Essential?
- Summary Reporting
- Break / Fix
- Margin opportunity for IT providers
- Monitoring and Alerting
- Inclusive RU Budget / Device
- Reactive Incident
Essential Managed Services customers benefit from the Comms-care Service Delivery team who will provide quarterly summary reports, giving focus to system health and stability. Amongst other service benefits that feature within the Essential service is the Inclusive Budget / Device, in this service the changes conducted are carried out on a charge back scheme using “Resource Units” (RU). The type of and quantity of devices placed under cover determine how the RU fund is allocated and before changes are then divided into two types (see diagram below).
View more on Comms-care's managed service packages: