Managed IT Services

IT providers are increasingly being put under pressure by their customers to provide flexible, scalable and resilient IT business solutions that can respond quickly and efficiently to the ever-changing demands of their customers. The advancement of new technologies coupled with the demand for IT providers to deliver solutions and not purely product sales is driving end-user organisations to depend ever more on the expertise and capabilities of specialist IT Managed Service Providers (MSPs) to replace or supplement their in-house Information Technology capabilities.

What is Comms-care Managed Services?

Comms-care offers a suite of proactive managed services that are designed to fit with any customer requirement. Standardised services-levels, technology focused core components and change management provides Comms-care and their channel partners with a best-of-breed, cost-effective managed service that proactively monitors, manages and improves customer networks 24x7.

The Managed Services offering is a compilation of service levels: LiteEssential  and Premium. Services included in each level are as shown in the table below.

Managed Services

Lite

Essential

Premium

24x7x365

Break Fix

Monitoring and Alerting

Summary Reporting

Reactive Incident

Inclusive RU Budget / Device

Administration

Change Management

Problem Management

Proactive Incident

Ad-hoc Reporting

Full SDA Reporting


Benefits of the Comms-care Managed Services

  • 'White label’ managed service
  • Modular toolkit of services to tailor solutions
  • Margin opportunity for IT providers
  • Responsive, proactive management of IT systems
  • Agility to flex and scale the managed IT solution
  • Recurring revenue streams

Find out more on Comms-care's managed service packages:

Lite Overview

Essential Overview

Premium Overview

Contact us today to arrange for one of our representatives to discuss your Managed IT Services requirements.

Telephone: +44 (0) 870 2644303 Email: enquiries@comms-care.com