Managed Services

Comms-care delivers a leading managed IT support services to all our channel partners. Our 24/7 remote support combines the best practice of leading industry methodologies including ISO 20000 & 9000, ITIL and PRINCE2.

Working closely with our channel partners Comms-care have developed a managed service that aims to drive down costs, improve operational efficiency and increase your bottom line. Through regular monthly meetings with your dedicated Account Manager and Service Delivery Manager, we can ensure the agreed levels of service are consistently achieved and maintained through the duration of your support contract. 
                                     

The Comms-care Managed Service

UK Technical Service Desk

> Your own dedicated technical support number
> Extended hours or full 24/7/365 models
> All calls answered in the UK by trained, accredited specialists
> Ability to log an unlimited number of incidents
> Access to all hardware/software vendors at premier level
> Flexible incident logging system

Proactive Remote Management

> Extended hours or full 24/7/365 models
> Full management of alerts and thresholds
> Production of availability reports
> Hardware and software baseline control
> Trend analysis reports
> License compliance, alerting and reporting

What are some of the benefits of the Comms-care Managed Service?

> Increase the services you can offer your clients
> Minimum lead time to set up
> Minimum start-up costs
> 'Channel only’ partnership approach
> Measured Service Levels

Please contact us today to find out more about our Managed Services portfolio.