Microsoft Surface - The Service Solution
Channel-only Microsoft Surface support services from Comms-care
Comms-care, Microsoft Gold Partner and market leader in the provision of IT services and support to the channel, is working in strategic partnership with Microsoft as the exclusive UK provider of a range of wrap around value added services on the Surface Pro 4, Surface Book, Surface Laptop and the new Surface Pro devices.
A complete support solution
Comms-care provides an extensive range of maintenance and support services on all devices which enhance the extended warranty offerings available directly from Microsoft.
The service suite covers requirements at both time of sale and post- sale, encompassing asset tagging and tracking, imaging, delivery services and fulfilment, installation and deployment through to product support, replacement and repairs, and end of life data wipe services and trade-ins. In addition there is ‘bolt on’ telephone support for Microsoft software applications.
This modular suite enables you to select only the elements you need to complement your in-house capabilities for your end user customer.
Certified service delivery
As a Microsoft Gold Partner you can be sure that the service Comms-care provides represents the highest level of partner capability, built on a solid working relationship with Microsoft. All design and installation services are delivered by Comms-care employed engineers accredited with appropriate Microsoft certifications and with expert technical knowledge.
Comms-care also holds many of the industry’s most coveted ISO management standards, including ISO 27001 Information Security Management; which covers privacy, confidentiality and IT security issues and affords you and your customer the peace of mind that we operate to the highest levels
Main Service Lines
Build of a master image, either a single company image or multiple images.
A suite of services encompassing delivery/fulfillment and integration with options ranging from straightforward ‘image device and ship’ through to deployment including time with an engineer.
Four standard deployment options include choices with or without imaging as well as 1 hour or 2 hours of engineer time.
Improving on the five day return to base repair service provided directly by Microsoft, Comms-care offers a range of support SLA options which minimise downtime and disruption to business operations caused by hardware failures on the relevant Surface devices.
The service includes an initial triage to determine whether the problem is hardware-related (Surface device) or a software issue. Once determined, a replacement device will be supplied based on the SLA cover taken.
SLA cover options include Monday to Friday business hours or 24/7, with 4 hour, 8 hour or next business day response times. Additionally should you not have engineer capacity available in-house, options which include engineer time (1 hour) can also be taken.
‘Bolt on’ telephone software support for Microsoft applications is also available via Flex Support which includes escalation to Microsoft Premier when necessary.
For full details on the service portfolio available and to discuss how we can help support your end user Microsoft Surface requirements contact us on +44 (0) 870 2644303 or email firstname.lastname@example.org.