Comms–care support engineers are trained and certified by market leading hardware vendors as system engineers and will provide a full network installation service, ensuring competency in addressing and diagnosing hardware and software issues. With over 85 trained engineers located across the UK and Ireland Comms–care have the necessary infrastructure for all types of installation.
Comms–care have also invested considerably in a Management centre – in technology, in people and in focused management. The result is a centre that actively manages the throughput of work generated by our clients and technical staff alike, so whatever the installation requirement you can be sure it is logged and tracked on our web based system. Through this facility Comms–care is continuously extending their expertise and capabilities to provide channel partners and their Customer's with a total integrated support solution.
Over the years Comms–care have developed and fine–tuned our service and strategy. We realise the value in providing this service to our clients so that they too can establish a facility to drive their IT solutions forward.
If you require maintenance cover on equipment that is installed our technical staff will identify the spares requirement. We currently carry a next business day spares inventory in excess of £250,000 in our logistics warehouse, which ensures we can achieve the required fix times for contracts.
|
