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Comms-care partners with Strawberry Global Technology to deliver 24/7 HP and Sun Oracle support.
Comms-care, the leading strategic support partner to the IT channel community, today announced the success of its ongoing partnership with Strawberry Global Technology (GT), a leading multi-vendor IT solutions provider to the UK and European business market. Under the terms of the agreement, Strawberry GT has teamed with Comms-care to provide nationwide emergency break/fix support for its healthcare and printing clients, including radiology departments in hospitals and the graphic press industry.
Ben Bolt, IT Sales Director at Strawberry GT said: ‘We have enterprise clients that deal with corporate and government bodies and we needed to partner with a support services provider that could help us go after bigger contracts – especially in the area of fix and repair maintenance. It’s more expensive to maintain our own emergency IT response team, so outsourcing the job to Comms-care means we don’t have to pass on additional cost to our clients. Thanks to Comms-care, our clients are getting a faster response time, which as far they are concerned is done by us, and not by one of our channel-only IT partners.’
With many years of experience in the break/ fix sector, Comms-care understand the challenges of delivering a superior service and address faults from the moment they occur. Crucially, the engineers possess all the qualifications that Strawberry GT require to support its customers during emergencies, including expertise in HP and Sun Oracle hardware.
With Comms-care’s assistance, Strawberry GT can now deliver maintenance support for its corporate customers through a single-point-of-contact technical service. Incidents are managed and dealt with anywhere and anytime within the agreed four hour SLA. Strawberry GT’s clients’ contact a dedicated number that goes directly through to Comms-care’s Service Desk where the duration of the fault is managed all the way through to a resolution. Not only does Comms-care have the skill set to provide 24/7 support but also the commitment to share the company’s ethos for superior customer service.
‘Overall, we are thrilled with our partnership,’ said Bolt. ‘Comms-care is the best in the business and they have consistently delivered and never let us down. They have given us the ability to compete with much bigger IT service providers and to go after larger contracts. Not once has Comms-care failed to deliver on its promise. They are second to none.”
Visit our case study page to read the Strawberry GT and learn more about this successful project.