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Comms-care offers new range of configuration services for the channel from purpose-built, dedicated facility

Comms-care has launched an enhanced set of configuration services, covering a wide range of hardware and software, for reseller partners.

Services will be delivered from a dedicated 4,000 square foot space in Ingram Micro’s Logistics and Distribution Centre in Crick near Daventry. The new space is large enough for the team to work on the configuration of multiple shipments on behalf of channel partners.

The introduction of the new range of services means that Comms-care can take delivery of hardware components at Crick and configure them at the same location for shipping, reducing the time taken to provide fully configured devices to the minimum.

The environmentally controlled configuration centre is highly secure and is completely protected against Electro-Static Discharge (ESD) with the use of specialist ESD benches, chairs, work mats, flooring and tools.  The team at the centre is also expert in image deployment, where a complete copy of a working system can be downloaded to multiple units simultaneously.

Mark Forster, Operations Director of Comms-care, commented: “Our key objective in launching the new configuration service is to reduce the friction involved in the whole supply chain from hardware manufacturer to end user. This adds huge value to the service provided by and to all parties, because it automates processes such as asset tagging and imaging in a safe and secure environment.

“Our highly skilled engineering team at the new centre will configure all consignments to specification quickly and efficiently, ensuring that equipment is fully tested and in working order and that any required deadlines are met. The team can offer full and extensive configuration advice and aftercare as well as configuration transparency.”

As well as configuring hardware, the engineers at the new centre can install and configure a wide range of vendor or customer specific software, including operating systems.