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Cisco confirms renewal of Gold Partnership status for Comms-care
Comms-care, the strategic support partner to the IT reseller community, has announced that it has been awarded Gold Partner status for the 5th successive year by Cisco following an independent third party audit of Comms-care’s processes and people.
The Gold Partner badge demonstrates organisations’ ability to provide excellent service delivery, deliver continuous service and process improvement and bring value to customers wishing to work with Cisco products or services. Comms-care was awarded its Gold Partner badge with no Action Items (areas to improve).
The auditor identified the below as Comms-care’s key strengths:
• Dedication to ISO Certifications
• Customer satisfaction strategy
• Quality of documentation and processes
• Status as a Cisco Learning Partner
• Work environment and facility
Mark Forster, Operations Director, Comms-care, said: “It’s a great achievement to have our Gold Partnership confirmed for another year, once again with no Action Items to address. This is testament to the whole team’s dedication to the quality of our processes, our continual passion for service excellence and our ability to remain completely dynamic and reactive without jeopardising our fundamental ability to deliver. The management team are particularly pleased that the strength the auditor commended most highly was ‘our people’. Comms-care’s go-the-extra-mile ethos cannot be copied and enables us to constantly improve everything we do.”